The rigid, measured, top down structure of big company customer service makes it almost impossible for the rep to care about you when you call.
« The Dip, revisited, plus audio bonus | Main | The unforgiving arithmetic of the funnel »
TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d83451e40f69e20167676c9d5d970b
Listed below are links to weblogs that reference Forbidden to care: